Job Description
Join our dynamic team at Global Support Solutions Inc. during our exclusive hiring event for Customer Service Representatives! We're seeking passionate individuals to deliver exceptional support experiences across multiple channels. Enjoy comprehensive benefits, career advancement opportunities, and a collaborative work environment in the heart of Chicago. Apply today and become part of our award-winning customer service family!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently using CRM tools
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in BPO or tech support environment
- Proficiency with CRM software (Salesforce experience highly valued)
- Exceptional communication and conflict resolution abilities
- Strong problem-solving skills with attention to detail
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening