Job Description
Are you looking for a rewarding career opportunity in Charlotte?
We are currently hosting a Hiring Event for dedicated Customer Service Representatives. Join a local team where your contributions directly impact our success and where we prioritize employee growth and satisfaction.
This is a fantastic opportunity for local candidates seeking flexible part-time work with competitive hourly pay. You will be the first point of contact for our valued clients, ensuring every interaction is positive and productive.
Responsibilities
- Engage & Assist: Handle incoming inquiries via phone, email, and live chat with a friendly, professional demeanor.
- Resolve Issues: Troubleshoot customer concerns and provide accurate, timely solutions to ensure high satisfaction rates.
- Process Transactions: Accurately manage orders, process payments, and maintain detailed records of customer interactions.
- Build Rapport: Connect with customers to understand their needs and foster long-term loyalty.
- Collaborate: Work closely with team leads to meet daily targets and improve service protocols.
- Upsell & Inform: Educate customers on products/services and identify opportunities to enhance their experience.
Qualifications
- Experience: Previous customer service or retail experience is a plus, but we welcome motivated candidates eager to learn.
- Communication: Excellent verbal and written communication skills.
- Education: High school diploma or equivalent required.
- Attitude: A positive attitude, patience, and a strong desire to help others.
- Availability: Must be available to work flexible shifts, including weekends and holidays.
- Technology: Basic computer proficiency and typing skills.