Job Description
We are currently hosting a Hiring Event in Charlotte, NC, and are seeking motivated Customer Service Representatives to join our team. If you are looking for a stable career with weekly pay and opportunities for growth, we want to hear from you.
In this role, you will serve as the face of our company, ensuring our clients receive top-tier service. Whether handling inquiries via phone or email, you will play a crucial role in resolving issues and maintaining customer satisfaction. We pride ourselves on a supportive, modern work environment where your voice is heard.
Why Apply?
- Competitive hourly rate
- Weekly paychecks
- Comprehensive training provided
- No prior experience required
Responsibilities
- Respond to incoming customer inquiries with a high level of professionalism and empathy.
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, and selecting the best solution to expedite resolution.
- Process returns, exchanges, and refunds accurately and efficiently.
- Maintain accurate records of all customer interactions and transactions in the CRM system.
- Escalate complex issues to the appropriate supervisor or department while keeping the customer informed.
- Collaborate with team members to achieve daily and monthly performance goals.
Qualifications
- High school diploma or GED equivalent required.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Basic computer proficiency and typing speed of 40 WPM.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable transportation to the Charlotte office location.