Job Description
Join our award-winning customer service team at Global Solutions Inc.! We're hosting an exclusive hiring event in Chicago to fill multiple Customer Service Representative positions. This is your chance to launch a rewarding career in a dynamic, supportive environment with competitive compensation and growth opportunities.
Why Join Us?
- Comprehensive training program
- Health, dental, and vision benefits
- 401(k) with company match
- Paid time off and holidays
- Performance-based bonuses
Event Details:
Date: October 28, 2023 | Time: 10:00 AM - 4:00 PM | Location: 300 N LaSalle St, Chicago, IL 60654
Bring your resume and come prepared for on-the-spot interviews. Light refreshments provided!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve product/service issues and process returns/exchanges efficiently
- Document interactions accurately in CRM systems (Salesforce)
- Meet/exceed performance metrics for response time and resolution rate
- Collaborate with technical and billing teams to resolve complex issues
- Identify upsell opportunities to enhance customer experience
- Participate in ongoing training to refine product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a fast-paced environment
- Excellent verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask and prioritize in high-volume situations
- Strong problem-solving and conflict resolution abilities
- Positive attitude with a customer-first mindset
- Must be authorized to work in the US