Job Description
We are excited to host a Hiring Event for dedicated Customer Service Representatives. Join our dynamic team in Dallas, PA, where you will play a pivotal role in delivering exceptional support to our clients. Whether you prefer a fully remote environment or the collaborative atmosphere of an on-site center, we have the perfect opportunity for you.
Why Apply?
- Competitive Pay: Start at $18.00/hour with performance bonuses.
- Flexibility: Choose between remote work or on-site support options.
- Benefits: Comprehensive health, dental, and vision insurance.
- Growth: Clear pathways for career advancement within the company.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and live chat with a focus on first-contact resolution.
- Assist customers with account inquiries, product troubleshooting, and order status updates.
- Document all customer interactions and resolutions accurately in our CRM systems.
- Maintain a professional, empathetic, and positive demeanor during every interaction.
- Collaborate with team leads to escalate complex issues and suggest process improvements.
- Stay up-to-date with product knowledge and policy changes to provide accurate information.
Qualifications
- High school diploma or GED required; Associate’s degree or relevant customer service certification is a plus.
- Previous experience in customer service, call centers, or retail is preferred but not mandatory.
- Strong verbal and written communication skills with a clear speaking voice.
- Proficiency with computers and standard software (Microsoft Office, Google Workspace).
- Ability to type 35+ WPM and navigate multiple windows simultaneously.
- Must be self-motivated and able to work independently in a remote setting.