Job Description
Are you ready to kickstart your career in customer service?
Join our exclusive Hiring Event happening in Dallas, TX, with exciting opportunities expanding to North Carolina! We are looking for dynamic individuals to join our team as Part-Time Customer Service Representatives. Whether you are looking for flexible hours or a new career path, this is your chance to connect with top hiring managers face-to-face.
Why Join Us?
- Competitive Pay: Earn $18.00 - $22.00 per hour.
- Flexible Scheduling: Part-time shifts designed to fit your lifestyle.
- Professional Growth: Clear pathways for advancement within the company.
- On-Site Interview Process: Meet directly with hiring teams during our event.
We value empathy, patience, and problem-solving skills. If you are ready to make a difference in our clients' lives, we want to hear from you.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat with a focus on first-contact resolution.
- Provide accurate information regarding products, services, and company policies to ensure customer satisfaction.
- Resolve complex customer issues and escalate them appropriately while maintaining a calm and professional demeanor.
- Document all customer interactions and transactions accurately in our CRM systems.
- Collaborate with team leads and other departments to ensure seamless service delivery.
- Identify opportunities to upsell or cross-sell products/services where appropriate.
- Adhere to all company quality assurance standards and compliance regulations.
Qualifications
- High school diploma or GED required; Associate’s degree or relevant certifications are a plus.
- Minimum of 1 year of experience in customer service, retail, or hospitality is preferred.
- Excellent verbal and written communication skills with a clear and professional phone voice.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic computer navigation.
- Ability to work flexible hours, including evenings, weekends, and holidays as required by business needs.
- Strong problem-solving skills and the ability to think on your feet in a fast-paced environment.
- Reliable transportation and willingness to attend the in-person hiring event in Dallas, TX.