Job Description
Join our dynamic hiring event for full-time Customer Service Representative positions at Global Connect Solutions! We're seeking passionate professionals to deliver exceptional customer experiences in our New York office. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth. Perfect for individuals with strong communication skills and a customer-first mindset.
Our hiring event will be held on October 25, 2023, at our Manhattan headquarters. Walk-ins are welcome, but pre-registration is encouraged. Bring your resume and be ready to interview on the spot!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service processes
- Participate in ongoing training programs
- Identify upsell opportunities for company products/services
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficient with CRM software and MS Office
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends
- Bilingual (English/Spanish) candidates strongly encouraged