Job Description
We are thrilled to announce an exclusive Hiring Event in Detroit, MI, seeking passionate individuals to join our elite customer support team. If you thrive in a dynamic environment and are ready to build a rewarding career, we want to meet you.
As a Customer Service Representative, you will be the face of our brand, ensuring every client interaction is a positive one. We offer a comprehensive benefits package, competitive pay, and a clear pathway for career advancement.
Why Join Us?
- Immediate Opportunities: Interviews held on-site during the event.
- Competitive Pay: $18.00 - $22.00 per hour based on experience.
- Comprehensive Benefits: Medical, dental, vision, and 401(k) options.
- Growth Potential: Clear internal promotion tracks to Team Lead and Management.
Responsibilities
- Client Communication: Handle inbound and outbound inquiries via phone, email, and chat with a focus on empathy and professionalism.
- Problem Resolution: Troubleshoot issues efficiently and provide accurate solutions to customer concerns to ensure high satisfaction scores.
- Account Management: Maintain accurate customer records in CRM systems and update account information as needed.
- Product Knowledge: Stay up-to-date on company products, services, and policies to provide informed assistance.
- Feedback Collection: Gather and document customer feedback to assist in improving service quality and operational processes.
- Team Collaboration: Work closely with team members and supervisors to meet daily and monthly performance targets.
Qualifications
- Education: High school diploma or GED required; Associate’s degree preferred.
- Experience: Previous customer service experience is a plus, but we are willing to train motivated candidates with strong transferable skills.
- Communication: Exceptional verbal and written communication skills with a polished telephone manner.
- Technical Proficiency: Basic computer skills and ability to navigate multiple software applications simultaneously.
- Attitude: Positive, patient demeanor with a strong desire to help others succeed.
- Reliability: Punctual, dependable, and able to work flexible hours, including weekends and holidays if required.