Job Description
We are excited to announce a Hiring Event for dedicated Customer Service Representatives in New York. If you are looking to start a meaningful career with no experience required, this is the perfect opportunity. Join a thriving organization where your communication skills will make a real impact on our client relationships.
As part of our Local Careers initiative, we are seeking friendly, motivated individuals to join our team. Whether you are based in New York or looking to expand your horizons, we offer comprehensive training and a supportive environment to help you succeed.
Why Join Us?
- Competitive Pay: Earn $16 - $22 per hour.
- No Experience Needed: We provide full paid training.
- Professional Growth: Clear pathways for advancement within the company.
- Modern Workplace: State-of-the-art facilities in the heart of NYC.
Responsibilities
- Receive and handle inbound customer inquiries via phone, email, and live chat with a focus on resolution.
- Build rapport with customers, ensuring a positive and professional interaction every time.
- Process orders, returns, and account adjustments accurately using internal CRM software.
- Document customer feedback and issues to help improve service quality.
- Collaborate with the support team to troubleshoot complex account problems.
- Meet daily and monthly performance metrics regarding call handling and customer satisfaction.
- Maintain a clean and organized workspace and adhere to all company policies.
Qualifications
- High school diploma or equivalent (GED) required.
- Excellent verbal communication skills with a clear and friendly tone.
- Basic computer literacy and typing speed of at least 35 WPM.
- Able to work full-time hours, including weekends and holidays if required.
- Strong problem-solving abilities and a patient demeanor.
- Reliable transportation to the New York office.
- Must be legally authorized to work in the United States.