Job Description
Are you looking for a rewarding career in customer service? Apex Customer Solutions is hosting a major hiring event in Oakland, CA, and we want you on our team!
As a Local Customer Service Representative, you will be the face of our brand, helping clients resolve issues, answer questions, and ensure satisfaction. We offer competitive pay, comprehensive benefits, and clear paths for advancement.
Why Join Us?
- Immediate Start Opportunities
- Competitive Hourly Wage ($20.00 - $28.00)
- Health, Dental, and Vision Insurance
- Professional Development Training
Our Oakland location is growing, and we are seeking individuals who are eager to learn, adaptable, and committed to providing top-tier support to our diverse client base.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with a focus on empathy and efficiency.
- Resolve complex customer issues and escalate cases when necessary to maintain high satisfaction scores.
- Accurately document customer interactions and account information in our CRM system.
- Identify opportunities to upsell products or services that align with customer needs.
- Collaborate with the support team to improve processes and share feedback.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service or retail is a plus, but training is provided for motivated candidates.
- Strong verbal and written communication skills.
- Proficient in using computers and navigating web-based applications.
- Ability to work in a fast-paced, team-oriented environment.