Job Description
Are you a dedicated problem solver ready for a new opportunity?
We are hosting a high-energy Hiring Event in downtown Louisville, KY, and we are actively seeking motivated individuals to join our team as Customer Service Representatives. This is your chance to meet hiring managers face-to-face and secure a position with a forward-thinking company.
In this pivotal role, you will serve as the primary point of contact for our valued clients, ensuring their inquiries are handled with empathy and efficiency. We value passion, patience, and a proactive attitude. If you are looking for a stable career path with room to grow, this is the perfect place to start.
What We Offer:
- Competitive Compensation: Earn between $18.00 and $22.00 per hour.
- Comprehensive Benefits: Medical, dental, and vision coverage.
- Paid Time Off: Vacation and sick leave.
- Professional Development: Ongoing training and mentorship programs.
Don't miss out on this opportunity to shape your future with us. Apply now to reserve your spot at the event!
Responsibilities
- Manage a high volume of incoming customer calls, emails, and chats with a focus on first-contact resolution.
- Accurately document customer interactions and update internal databases in real-time.
- Resolve customer complaints and issues by investigating problems and implementing effective solutions.
- Provide detailed product and service information to assist customers in making informed decisions.
- Collaborate with team leads and cross-functional departments to improve service quality.
- Adhere to all company policies, procedures, and compliance standards.
- Meet and exceed daily performance metrics and quality assurance scores.
Qualifications
- High school diploma or GED is required.
- Previous customer service experience is preferred but not mandatory for the right candidate.
- Excellent verbal and written communication skills.
- Proficient computer skills, including typing speed and familiarity with CRM software.
- The ability to work flexible shifts, including evenings and weekends as needed.
- A strong commitment to customer satisfaction and professional conduct.