Job Description
Ready to launch your career? Join our dynamic call center team in Oakland! No experience required – we're hiring for entry-level Customer Service Representatives at our exclusive hiring event. Enjoy competitive pay, comprehensive training, and a supportive team environment. Perfect for career changers, recent graduates, or anyone seeking a fresh start in customer service.
Why join us?
- Full-time positions with benefits (health, dental, vision)
- Paid training program with growth opportunities
- Modern downtown Oakland location
- Team-based culture with recognition programs
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in customer records
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to compliance and security protocols
- Participate in ongoing training and development
Qualifications
- No prior experience required – open to all backgrounds
- High school diploma or equivalent (GED accepted)
- Strong communication skills (clear speaking voice)
- Basic computer proficiency (typing, navigation)
- Problem-solving mindset and patience
- Reliable transportation to downtown Oakland
- Ability to work flexible shifts including weekends
- Positive attitude and team player mentality