Job Description
We are excited to announce a Hiring Event for ambitious Customer Service Representatives to join our dynamic team in the heart of New York City. As a premier provider of client solutions, we are looking for individuals who possess a passion for helping others and a drive for excellence.
In this role, you will serve as the primary point of contact for our valued clients, ensuring their inquiries are resolved with speed and accuracy. We offer a comprehensive benefits package, competitive pay, and clear pathways for career advancement.
Why Join Us?
- Competitive base salary plus performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday schedule.
- Modern, collaborative work environment in Manhattan.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and courteous manner.
- Diagnose and resolve customer issues or complaints to ensure high satisfaction levels.
- Process customer orders, returns, and exchanges accurately within the CRM system.
- Maintain accurate records of all customer interactions and transactions.
- Collaborate with internal teams to escalate complex issues and improve service protocols.
- Stay up-to-date with product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or GED required; Associate’s degree or Bachelor’s degree is a plus.
- Minimum of 1-2 years of experience in customer service or call center environments.
- Excellent verbal and written communication skills with a focus on empathy and active listening.
- Strong problem-solving abilities and attention to detail.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.