Job Description
Are you ready to kickstart your career in a dynamic, high-growth environment?
Apex Contact Centers is hosting a Hiring Event in Raleigh, NC! We are looking for passionate, articulate, and customer-focused individuals to join our elite support team. Whether you are an experienced professional or entering the workforce for the first time, we have opportunities waiting for you.
Why Join Our Team?
- Immediate Interviews: Walk in and get hired on the spot.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Comprehensive Benefits: Medical, dental, vision, and 401(k) options.
- Professional Growth: Clear pathways for advancement within the company.
Don't miss this opportunity to work with a Fortune 500 client in a state-of-the-art facility. Bring your resume and let's get started!
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve customer issues and complaints efficiently while adhering to company policies and scripts.
- Accurately document customer interactions and transaction details in the CRM system.
- Identify customer needs and provide appropriate solutions or escalate complex issues to senior management.
- Maintain a high level of product knowledge to provide accurate information to customers.
- Collaborate with team leads to meet daily and monthly performance targets.
Qualifications
- High School Diploma or GED equivalent required; associate or bachelor's degree is a plus.
- Previous customer service or call center experience is preferred but not mandatory.
- Excellent verbal communication skills and a professional phone demeanor.
- Strong computer literacy and typing skills (40+ WPM).
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Reliable transportation to the Raleigh office location.