Job Description
Are you a people person with a knack for problem-solving? Apex Support Solutions is hosting a Major Hiring Event in Sacramento, CA, and we are looking for dynamic Customer Service Representatives to join our growing team.
Whether you are an experienced professional or looking to start your career in customer support, this is your chance to connect with hiring managers face-to-face. We offer a supportive environment, comprehensive training, and opportunities for rapid career advancement.
Why Join Us?
- Competitive hourly pay ranging from $18.00 to $22.00.
- Immediate openings for full-time positions.
- Health, dental, and vision insurance available after 30 days.
- Free onsite parking and a modern, collaborative office atmosphere.
Don't just apply online—come meet us in person at our Sacramento location!
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer complaints and issues with empathy and efficiency.
- Process orders, returns, and exchanges accurately.
- Document all interactions and account information in our CRM system.
- Collaborate with the support team to develop solutions for complex customer issues.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not required (training provided).
- Excellent verbal and written communication skills.
- Strong typing speed (35+ WPM) and computer proficiency.
- Ability to remain calm and professional under pressure.
- Availability to work flexible shifts, including evenings and weekends.