Job Description
Are you ready to launch a rewarding career in customer support? Apex Support Services is hosting a special Hiring Event for dynamic individuals seeking entry-level opportunities in Virginia Beach, VA, and across North Carolina.
We are looking for passionate team members to join our growing client roster. Whether you are looking for your first job or a career change, we provide the tools, comprehensive training, and ongoing support you need to thrive. Join us in making a difference for our clients and their customers today.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat with a positive attitude.
- Resolve customer issues, complaints, and questions efficiently while maintaining high satisfaction scores.
- Accurately document all customer interactions and account information into our CRM systems.
- Follow standard operating procedures (SOPs) while adapting to unique customer needs.
- Assist in training new hires and mentor junior team members as you grow.
- Identify opportunities to cross-sell or upsell products/services within company guidelines.
- Collaborate with cross-functional teams to improve service quality and operational workflows.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is a plus, but not required for this entry-level role.
- Strong verbal and written communication skills with a professional tone.
- Proficiency with basic computer applications, email, and internet navigation.
- Able to work flexible schedules, including evenings, weekends, and holidays.
- Must be eligible to work in the United States.
- Resilience and stress management skills in a fast-paced environment.