Job Description
Are you ready to kickstart your career?
Apex Support Solutions is currently hosting a Hiring Event in Virginia Beach, VA. We are seeking passionate individuals to join our team as Customer Service Representatives. This is an excellent opportunity for entry-level candidates looking for a stable career with growth potential.
Why Attend Our Hiring Event?
- Interviews conducted on-site for immediate consideration.
- Competitive pay starting at $15.00/hour.
- Comprehensive training provided for all new hires.
- Flexible scheduling options available.
- Join a supportive, dynamic team environment.
We value great communication skills and a positive attitude. If you are ready to take the next step, apply today at our Virginia Beach location!
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on delivering exceptional service.
- Resolve customer issues and complaints efficiently while maintaining a professional demeanor.
- Process customer orders, returns, and account updates accurately.
- Document all customer interactions and transactions in the CRM system.
- Identify and assess customers' needs to achieve satisfaction.
- Collaborate with the support team to improve service processes and product knowledge.
- Stay updated on company policies and product information to provide accurate information.
Qualifications
- High School Diploma or GED required.
- Previous customer service experience is a plus, but not required (we train!).
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing skills (30+ WPM).
- Ability to work in a fast-paced, high-volume environment.
- Reliable transportation to the Virginia Beach location.
- A friendly, patient, and outgoing personality.