Job Description
Join our award-winning customer service team and make an immediate impact! We're urgently hiring motivated Customer Service Representatives for fully remote positions supporting clients in Jacksonville, FL and Georgia. Enjoy competitive pay, comprehensive benefits, and flexible hours while delivering exceptional support from home. If you're passionate about problem-solving and thrive in a fast-paced environment, this is your opportunity to grow with a leader in the industry.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve complex issues using CRM tools and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with tech teams to resolve escalated concerns
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Proactively identify process improvement opportunities
Qualifications
- 1+ years customer service experience required
- Proficiency with CRM software (Salesforce preferred)
- Exceptional communication and conflict resolution skills
- High-speed internet and quiet home office setup
- Ability to work flexible shifts including weekends
- Proven track record in KPI-driven environments