Job Description
Join our award-winning customer service team as an immediate hire Customer Service Representative! We're expanding our Houston and New York operations with flexible remote options. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment. No experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with empathy and efficiency
- Process orders, returns, and payment adjustments accurately
- Document interactions in CRM system while maintaining HIPAA compliance
- Collaborate with cross-functional teams for complex issue resolution
- Meet/exceed performance metrics (CSAT, AHT, FCR)
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional communication and problem-solving skills
- Reliable high-speed internet and quiet home office
- Ability to work flexible shifts including weekends
- Bilingual (Spanish) certification a plus