Job Description
Join Illinois Connect Solutions as a Customer Service Representative and become the heart of our community! We're hosting a dedicated hiring event for passionate individuals eager to deliver exceptional service to Illinois residents. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities in a supportive environment. Help us redefine local customer service excellence!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, service, and technical issues using proprietary CRM systems
- Document interactions accurately in customer databases and maintain detailed case notes
- Collaborate with technical and billing teams to resolve complex customer concerns
- Meet/exceed monthly performance metrics for call quality and resolution time
- Participate in ongoing training to enhance product knowledge and service skills
- Support community outreach initiatives during local events and promotions
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service or call center experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities and conflict resolution techniques
- Ability to work flexible shifts including evenings and weekends
- Basic proficiency in Microsoft Office Suite
- Valid Illinois driver's license for occasional local travel