Job Description
Join our award-winning team at Delta Support Solutions, a premier customer service provider in New Orleans! We're seeking motivated individuals for immediate full-time roles in our state-of-the-art downtown facility. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture focused on growth and recognition.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to resolve complex issues
- Participate in ongoing training programs
- Uphold company policies and compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Proficiency with Windows OS and CRM software
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience under pressure
- Background check required