Job Description
Join our dynamic team as an immediate-hire Customer Service Representative in Atlanta! We're seeking energetic professionals to deliver exceptional support to our valued clients. This temporary-to-hire position offers rapid onboarding and the opportunity to grow your career in a fast-paced environment. Enjoy competitive compensation, flexible scheduling, and comprehensive training. Apply today and start your new career journey immediately!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, shipping, and product issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed daily performance metrics (e.g., call time, resolution rate)
- Collaborate with technical teams to resolve complex escalations
- Proactively identify upsell opportunities for existing clients
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced settings
- Basic technical troubleshooting knowledge
- Positive attitude and resilience under pressure
- Available for flexible shifts (including weekends)