Job Description
Join our award-winning team as an Immediate Hire Customer Service Representative in Raleigh, NC! We're seeking passionate individuals to deliver exceptional customer experiences with paid training included. Enjoy a competitive salary, comprehensive benefits, and career growth opportunities in a dynamic environment.
Why Choose Us?
- Full-time position with stability and advancement potential
- Comprehensive paid training program (no experience necessary)
- Competitive hourly pay + performance bonuses
- Health, dental, and vision insurance
- Flexible schedule options
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., CSAT, resolution time)
- Collaborate with team members to improve service quality
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment
- Basic computer proficiency (MS Office, CRM systems)
- Customer service experience preferred but not required
- Positive attitude and resilience under pressure
- Available for flexible shifts (including weekends)