Job Description
Join our award-winning customer service team at Global Solutions Inc.! We're hosting an exclusive hiring event for immediate full-time positions in Minneapolis. This is your chance to launch a rewarding career with competitive pay, comprehensive benefits, and growth opportunities. No experience? No problem! We provide paid training to help you succeed.
As a Customer Service Representative, you'll be the voice of our brand, delivering exceptional support to our diverse client base. Our dynamic work environment fosters teamwork and recognizes achievement. Apply now to secure your spot at our upcoming hiring event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing issues, product questions, and service disruptions using CRM tools
- Document interactions accurately in Salesforce while maintaining data confidentiality
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed monthly performance metrics including CSAT and resolution rates
- Proactively identify upsell opportunities to enhance customer experience
- Participate in continuous improvement initiatives for service delivery
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or call center experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication skills with clear articulation
- Strong problem-solving abilities and conflict resolution techniques
- Ability to multitask in a fast-paced environment
- Reliable transportation for in-person hiring event
- Must pass background check and drug screening