Job Description
Join our dynamic team as a Customer Service Representative in Oakland, CA! We're seeking motivated individuals to deliver exceptional support to our valued clients. This full-time position offers immediate start and competitive compensation with growth opportunities. Enjoy a supportive environment where your contributions directly impact customer satisfaction and business success.
Why Join Us?
- Immediate start - no waiting period
- Comprehensive training provided
- Health, dental, and vision benefits
- Clear career advancement path
- Modern downtown Oakland location
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests accurately
- Document interactions in CRM system with precision
- Collaborate with team to improve service protocols
- Meet/exceed monthly performance metrics
- Identify upsell opportunities for premium services
- Maintain detailed knowledge of product catalog
- Escalate complex issues to senior support staff
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with CRM software (Salesforce a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to Oakland office
- Flexible availability including weekends