Job Description
Join Austin Connect Solutions and launch your career immediately! We're seeking dynamic Customer Service Representatives to join our award-winning call center team in Austin, TX. Enjoy competitive pay, comprehensive training, and opportunities for advancement. No experience required – we invest in your success!
Why Work With Us?
• Same-day interview process
• Paid training and certification
• Health benefits and 401(k) matching
• Modern downtown workspace
• Performance-based bonuses
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and service inquiries efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve customer experiences
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing 25+ WPM)
- Positive attitude and problem-solving mindset
- Availability for flexible shifts (including evenings/weekends)
- US work authorization and reliable transportation