Job Description
Join Boston's premier customer experience team! MetroConnect Solutions is hosting a exclusive hiring event for passionate individuals seeking rewarding call center careers in the heart of downtown Boston. As a Customer Service Representative, you'll be the voice of leading local businesses, delivering exceptional support while advancing your career in a dynamic, growth-oriented environment.
Why join us?
- Competitive pay starting at $18/hour with performance bonuses
- Comprehensive benefits package including health insurance, 401k, and paid time off
- Clear career paths to team lead and supervisor positions
- Modern downtown office with free MBTA access
- Ongoing training and professional development opportunities
Responsibilities
- Handle inbound/outbound calls for local businesses with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to ensure consistent service quality
- Meet/exceed performance metrics including call volume and resolution rates
- Participate in continuous improvement initiatives
Qualifications
- Minimum 1 year customer service or call center experience preferred
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities with attention to detail
- Proficient in multitasking and navigating multiple systems
- High school diploma or equivalent required
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with resilience in fast-paced environments