Job Description
Join Boston Solutions Group for an exclusive hiring event seeking immediate-hire Customer Service Representatives in Richmond, VA! We're expanding our dynamic support team and offering on-the-spot interviews for motivated professionals ready to deliver exceptional customer experiences. This is your opportunity to launch a rewarding career with competitive pay, comprehensive benefits, and growth opportunities in a thriving Virginia business hub.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while maintaining service standards
- Document interactions accurately in CRM systems and follow escalation protocols
- Collaborate with cross-functional teams to improve customer experience
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- Minimum 1 year customer service experience in B2C environment
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced, high-stress situations
- High school diploma or equivalent; college degree preferred
- Flexible availability including weekends and holidays
- Positive attitude and strong problem-solving abilities