Job Description
Join our dynamic customer service team in Oakland and make an immediate impact! We're seeking passionate individuals to deliver exceptional support experiences while launching your career in a growth-oriented environment. Enjoy competitive compensation, comprehensive training, and opportunities for advancement in our fast-paced, tech-forward contact center.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Contribute to process improvement initiatives
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office
- Ability to multitask in high-volume environments
- Strong problem-solving and conflict resolution abilities
- Availability for flexible shifts including evenings/weekends