Job Description
Join our dynamic team as a Customer Service Representative in Fresno, CA! We're offering a paid training program and competitive compensation for dedicated weekend shift professionals. At Apex Solutions Group, we value exceptional communication and problem-solving skills. This role is perfect for individuals seeking weekend flexibility while building a rewarding career in customer service. Enjoy a supportive environment with growth opportunities and benefits including health insurance and retirement plans.
Responsibilities
- Handle inbound/outbound calls and customer inquiries with professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to escalate complex cases
- Maintain high customer satisfaction metrics
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Ability to work weekends (Saturday/Sunday)
- Proficiency with CRM software (e.g., Salesforce)
- Problem-solving and conflict resolution abilities
- Must pass background check and drug screening