Job Description
Join our award-winning customer service team in Cleveland! We're seeking motivated individuals for immediate full-time positions with comprehensive paid training. No prior experience required – we provide all tools for success. Enjoy competitive pay, benefits package, and career advancement opportunities. Work in a dynamic environment supporting Fortune 500 clients with industry-leading technology.
Why Join Us?
• Paid 3-week training program
• Health/Dental/Vision benefits
• Tuition reimbursement
• Flexible scheduling options
• Quarterly performance bonuses
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM system with 100% accuracy
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities to enhance customer experience
- Maintain strict confidentiality of customer data
- Participate in ongoing training to refine skills
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Strong typing skills (40+ WPM) and computer literacy
- Exceptional communication and active listening abilities
- Ability to work flexible shifts including evenings/weekends
- Proficiency with Microsoft Office Suite
- Positive attitude and problem-solving mindset
- Pass background check and drug screening