Job Description
Join our award-winning customer service team in San Antonio! We're seeking enthusiastic Customer Service Representatives for immediate full-time positions with comprehensive paid training. No prior experience required – we provide all the tools you need to succeed. Enjoy competitive pay, benefits package, and a supportive work environment where your growth is our priority. Apply today and start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve service processes
- Upsell products/services when appropriate
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to navigate multiple software systems
- Previous customer service experience preferred but not required
- Positive attitude and problem-solving mindset
- Reliable internet access for remote work options
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening