Job Description
Join Coastal Connect Solutions as a Customer Service Representative and become part of our award-winning team! We're hosting an exclusive hiring event for motivated individuals who thrive in dynamic environments. As a key member of our customer success division, you'll deliver exceptional experiences that build lasting client relationships. Enjoy competitive compensation, comprehensive benefits, and immediate start opportunities. No experience? No problem! We provide paid training to launch your career in customer service.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and exchanges while maintaining accuracy standards
- Document interactions in CRM systems and identify improvement opportunities
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or call center experience
- Strong typing skills (35+ WPM) and proficiency with Microsoft Office
- Exceptional communication and conflict resolution abilities
- Ability to work flexible shifts including evenings/weekends
- Proven problem-solving skills with attention to detail
- Must pass background check and drug screening