Job Description
Join our award-winning team as a Customer Service Representative in Oakland, CA! We're seeking passionate individuals to deliver exceptional customer experiences with immediate start opportunities. Enjoy competitive pay, comprehensive training, and a supportive work environment where your growth matters.
Our customer-centric culture values problem-solving, empathy, and teamwork. You'll be part of a dynamic team dedicated to exceeding client expectations while building your career in a thriving metropolitan area. Apply today to start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues efficiently using CRM tools and established protocols
- Document interactions and maintain accurate case records in Salesforce
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Contribute to process improvement initiatives
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask in fast-paced settings
- Professional demeanor with conflict resolution skills
- Must pass background check and drug screening