Job Description
Join our award-winning customer service team in Atlanta! We're hiring immediately for motivated Customer Service Representatives to deliver exceptional support experiences. This is your chance to launch a rewarding career with competitive pay, comprehensive benefits, and growth opportunities. Our hiring event is happening now – don't miss this opportunity to become part of a dynamic, customer-centric culture!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve product/service issues using CRM tools and established protocols
- Document interactions accurately in Salesforce while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics for resolution time and CSAT scores
- Proactively identify upsell opportunities to enhance customer value
- Participate in ongoing training to maintain product knowledge expertise
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to thrive in fast-paced, metric-driven environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends based on business needs
- Positive attitude with genuine passion for helping others