Job Description
Join our award-winning customer service team in Louisville and make an immediate impact! We're hosting a hiring event for passionate individuals ready to deliver exceptional support. Enjoy competitive pay, comprehensive benefits, and career growth opportunities. No experience necessary – we provide full training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex escalations
- Maintain customer satisfaction metrics and feedback
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Basic computer proficiency with MS Office
- Customer service experience a plus but not required
- Positive attitude and resilience in high-pressure situations