Job Description
Join our award-winning team as a Customer Service Representative with immediate hire opportunities available in Chicago, IL, New York, NY, and remote work options. We're seeking dynamic professionals to deliver exceptional customer experiences while enjoying competitive compensation and growth opportunities.
As a key ambassador for our brand, you'll resolve inquiries, build relationships, and contribute to our industry-leading satisfaction rates. This role offers flexible scheduling, comprehensive training, and a supportive remote-first culture.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve complex issues using CRM systems and product knowledge
- Document interactions accurately in Salesforce and internal databases
- Collaborate with cross-functional teams to resolve escalated cases
- Meet/exceed KPIs for resolution time and customer satisfaction (CSAT)
- Proactively identify process improvements and customer pain points
- Train on new products/services and policy updates
Qualifications
- Minimum 1 year customer service experience (BPO/retail preferred)
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk, or similar)
- Strong problem-solving abilities and emotional intelligence
- High-speed internet and quiet home office for remote work
- Ability to work flexible shifts including weekends
- Associate degree or equivalent experience