Job Description
Are you seeking a flexible part-time opportunity with immediate start dates? Apex Support Solutions is looking for driven individuals to join our weekend support team in Atlanta, Georgia. We pride ourselves on delivering top-tier customer experiences and offer a supportive environment for career growth.
In this role, you will be the face of our brand during peak weekend hours, ensuring our clients receive the assistance they need. If you have excellent communication skills and are looking for a role that fits around your schedule, we want to hear from you.
Why Join Us?
- Immediate Start: Begin making an impact within days.
- Flexible Hours: Dedicated weekend shifts with no weekends during the week.
- Competitive Pay: Earn between $15.00 and $18.00 per hour based on experience.
- Modern Culture: Work in a collaborative, tech-forward environment.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and live chat with a focus on first-contact resolution.
- Accurately update and maintain customer records and account information in our CRM system.
- Resolve product or service issues efficiently while adhering to company protocols.
- Collaborate with the support team to escalate complex tickets and ensure follow-through.
- Document customer feedback and report common trends to management.
- Provide exceptional service to build long-term customer loyalty.
- Ensure all documentation is completed within required timeframes.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service, retail, or call centers is a strong plus.
- Strong verbal and written communication skills with a friendly demeanor.
- Must be available to work Saturdays and Sundays on a consistent schedule.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to work independently and manage time effectively in a fast-paced setting.