Job Description
Join our award-winning customer service team as an Immediate Hire Customer Service Representative in Oakland, CA! We're seeking passionate individuals to deliver exceptional support experiences with paid training included. No experience necessary – we provide comprehensive onboarding to ensure your success. Enjoy competitive pay, benefits, and career growth opportunities in a dynamic environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems accurately
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training programs
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to work flexible shifts including weekends
- Proficient with basic computer applications
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to Oakland office
- Must pass background check
- Previous experience preferred but not required