Job Description
Immediate Opening: Join Our Award-Winning Customer Team in Louisville!
Nexus Solutions Inc. is seeking passionate Customer Service Representatives to deliver exceptional experiences for our clients. This full-time, immediate-hire position offers competitive pay, comprehensive benefits, and career growth opportunities in Louisville's vibrant business district. If you thrive in dynamic environments and excel at problem-solving, apply today to start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve complex issues using CRM tools and knowledge base resources
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve escalated customer concerns
- Meet/exceed performance metrics including CSAT scores and first-call resolution rates
- Participate in ongoing training to enhance product knowledge and service techniques
Qualifications
- Minimum 1 year customer service experience in high-volume contact centers
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional active listening and de-escalation skills
- Ability to multitask effectively in fast-paced environments
- High school diploma or equivalent; college degree preferred
- Available for flexible shifts including weekends and holidays
- Strong attention to detail with data entry accuracy