Job Description
Join our award-winning team as a Customer Service Representative and make an immediate impact! We're seeking empathetic professionals to deliver exceptional remote support for our clients in Jacksonville, FL. This full-time work-from-home role offers competitive pay, comprehensive training, and career growth opportunities. If you thrive in dynamic environments and possess outstanding communication skills, apply now to start your journey with ConnectSphere Solutions.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document interactions in CRM system while maintaining data accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Upsell products/services based on customer needs and company guidelines
- Meet/exceed monthly performance metrics (handle time, resolution rate)
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote setting
- Proficient in Microsoft Office and CRM platforms (Salesforce a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Reliable high-speed internet and quiet home office setup
- Flexibility to work evenings/weekends as needed