Job Description
Join our award-winning team as a Customer Service Representative in Louisville, KY! We're hosting an exclusive hiring event for motivated individuals ready to make an immediate impact. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters. Perfect for career changers and experienced professionals alike.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with exceptional professionalism
- Resolve customer inquiries regarding products, services, and account information
- Document interactions and update customer databases accurately
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings/weekends
- Passion for delivering outstanding customer experiences