Job Description
Join our award-winning team as a Customer Service Representative in Atlanta! We're seeking dynamic professionals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive training, and rapid onboarding with immediate start dates. Apply today and become part of a company that invests in your growth!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics for response time and resolution
- Proactively identify upsell opportunities to enhance customer value
- Maintain detailed knowledge of products/services through continuous learning
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce, Zendesk, etc.)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities under pressure
- Available for flexible shifts (evenings/weekends as needed)
- Valid US work authorization and reliable transportation