Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative and become the voice of our thriving Austin-based team! We're seeking empathetic professionals to deliver exceptional support from home while building meaningful connections with customers. This immediate hire opportunity offers competitive compensation, full benefits, and a flexible remote work environment. If you're passionate about problem-solving and thrive in dynamic settings, apply today to start your career journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve product/service issues using CRM tools and established protocols
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics including CSAT and resolution rates
- Identify upsell opportunities for existing clients
- Participate in ongoing training to enhance product knowledge
Qualifications
- 1+ years customer service experience in remote or hybrid settings
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional communication skills with neutral accent
- High-speed home internet and quiet workspace
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and multitasking abilities
- High school diploma or equivalent (college degree preferred)
- Passion for delivering outstanding customer experiences