Job Description
Join our dynamic team as a Customer Service Representative in Oklahoma City, Ohio! We're seeking motivated individuals for immediate hire positions with paid training included. This role offers a stable career path with growth opportunities in a supportive environment. If you excel at problem-solving and enjoy helping others, we want to hear from you!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with empathy and professionalism
- Document interactions and maintain accurate customer records
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics including response times and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or relevant background
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with MS Office Suite
- Positive attitude and commitment to excellence
- Must pass background check and drug screen