Job Description
Join our dynamic team as a Local Customer Service Representative and become the face of our brand in Las Vegas! We're hosting a dedicated hiring event for weekend shift positions where you'll deliver exceptional support to our valued community members. This role offers competitive pay, flexible scheduling, and opportunities for growth within a supportive environment. If you're passionate about problem-solving and thrive in fast-paced settings, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues efficiently using CRM tools
- Document interactions accurately in our customer database for quality assurance
- Collaborate with cross-functional teams to escalate complex cases when needed
- Meet/exceed performance metrics including CSAT scores and resolution rates
- Participate in weekend shift rotations (Saturday/Sunday, 8 AM - 8 PM)
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in a local or regional setting
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication skills in English
- Ability to multitask in a fast-paced weekend environment
- Strong problem-solving and conflict resolution abilities
- Must be available for weekend shifts (no exceptions)