Job Description
Join our award-winning team as a Customer Service Representative in Cleveland! We're seeking dynamic individuals to deliver exceptional service experiences for our diverse clientele. This immediate hire opportunity offers competitive pay, comprehensive training, and career advancement potential. Enjoy a supportive environment where your contributions make a real difference.
Why Join Us?
- Immediate start date - no waiting!
- Comprehensive benefits package (health, dental, vision)
- 401(k) with company match
- Paid time off and flexible scheduling
- Ongoing professional development
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while maintaining SLAs
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics for CSAT and resolution times
- Proactively identify process improvement opportunities
- Participate in ongoing product knowledge training
Qualifications
- Minimum 1 year customer service experience (call center preferred)
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; college degree preferred
- Must pass background check and drug screening