Job Description
Join Our Award-Winning Team Immediately! ConnectCare Solutions is seeking dynamic Customer Service Representatives to join our Richmond, VA call center. Enjoy same-week interviews and immediate start dates in a supportive, tech-forward environment. We offer competitive pay, comprehensive benefits, and career growth opportunities. No experience? No problem! We provide paid training and mentorship. Make a real impact while advancing your career in one of Virginia's top-rated workplaces!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in continuous improvement initiatives
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (Windows, CRM software)
- Customer-focused mindset with problem-solving skills
- Flexibility to work rotating shifts (including weekends)
- Reliable transportation to our Richmond facility
- Positive attitude and team player mentality