Job Description
Join our award-winning team in Fort Worth as a Customer Service Representative! We're hiring immediately with paid training and competitive benefits. No experience required – we provide comprehensive training to set you up for success. Enjoy a dynamic work environment with growth opportunities and performance bonuses. Apply today and start your career in customer service!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Upsell products when appropriate based on customer needs
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Comfortable working in a fast-paced call center environment
- Must pass background check and drug screening
- Reliable transportation to Fort Worth office
- Flexibility to work evenings/weekends if required