Job Description
Join our award-winning customer service team and start your career immediately! Apex Solutions Group is seeking passionate individuals to deliver exceptional support experiences for our Fortune 500 clients. This full-time, on-site position offers competitive pay, comprehensive benefits, and rapid advancement opportunities. No experience necessary—we provide paid training to ensure your success.
Why Work With Us?
- Sign-on bonus of $1,000 for qualified candidates
- Health, dental, and vision insurance from day one
- Tuition reimbursement program for career development
- Modern downtown office with free parking
- Employee referral bonuses up to $2,500
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product questions efficiently
- Process orders, returns, and payment transactions accurately
- Document interactions in CRM systems with precision
- Collaborate with technical teams to resolve escalated issues
- Maintain 95%+ customer satisfaction metrics
- Participate in weekly performance improvement sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Strong typing speed (40+ WPM) and computer literacy
- Ability to work flexible shifts including evenings/weekends
- Excellent problem-solving and conflict resolution skills
- Valid Colorado driver's license (for occasional client visits)
- Background check and drug screen required